Hyland Software Buys Hershey Systems: Update

I wrote a blog on September 1st about how Hershey Systems was acquired by Hyland Software. I noticed almost immediately after posting it that someone from Westlake, Ohio had read my blog. Hyland Software's headquarters is located in Westlake, OH. So, someone from Hyland found my blog and read about my reaction to the purchase of Hershey Systems. In that blog I mentioned that I had worked with Hershey for eleven years and had eleven years of Hershey swag to show for it. Well, today I received a UPS package from Hyland. It was filled with Hyland and Onbase swag and had a personally written note that stated "Dear Chris, We read your blog and wanted to welcome you to the Hyland Team. We are very excited about our companies coming together. Please find some Hyland swag to add to your collection. We hope you enjoy it. -The Higher Education Team."

Impressive! They read my blog, saw my sadness and nostalgia at the end of the Hershey era, and responded with a welcome and some very nice swag. Now that's how a company should do business. The fact that they found my blog at all is a testament to how they must care about their corporate image and care about how their customers are responding to this merger. I must say, I am impressed. If Hyland takes this much time and effort to help me feel at ease with this change, I can only imagine what they will do with their products. Their effort certainly worked. I do feel welcomed and I am looking forward to working with Hyland. In fact, I am excited to see how their attention to detail and their obvious excellent customer service will translate into a better document imaging product and a wonderful working experience. Thanks, Hyland. Your efforts are appreciated!!

In case you were wondering, here is the swag list:
A large folder/portfolio with note pad.
A smaller folder/portfolio with small note pad.
Two Hyland branded baseballs.
Two Hyland pens.
A 1GB flash-drive with Hyland logo.
A personal, hand written note.